Refund policy

Because every Lumio order is placed on pre-order and sourced specially for you, we handle returns as follows:

Before we place your order: You can cancel for a full refund any time before we place your order with our supplier. Contact us as soon as possible.

Damaged, defective, or wrong item: Contact us within [3] days of delivery with your order number and clear photos or an unboxing video. We will replace the item or refund you in full.

Non-returnable: Because jewelry is a personal item, we cannot accept returns or exchanges for change of mind, or for items that have been worn or damaged after delivery.

Refunds: Approved refunds are processed within [7] working days to your original payment method (or as agreed for Cash on Delivery orders).